Understand the direct impact of your support
Our Annual Impact Reports show how we collaborate closely with communities to support people experiencing homelessness and hardship.
We are proud of our growth and increased support in communities that need our help. Each report contains updates regarding that financial year, including touching stories from volunteers, friends and supporters, and audited financial statements. Read about our team, models of service delivery and innovative ventures since we began.
Annual impact reports
Our generous supporters are the spark that ignites each service, each genuine conversation and every moment of positive change. Their contributions help us in our mission to positively connect communities across Australia.

2022/23 Annual Impact Report
77,058 loads of laundry
6,606 warm showers
96,878 hours of conversation
6,606 warm showers
96,878 hours of conversation

2021/22 Annual Impact Report
63,299 loads of laundry
6,521 warm showers
89,402 hours of conversation
6,521 warm showers
89,402 hours of conversation

2020/21 Annual Impact Report
30,134 loads of laundry
3,607 warm showers
60,022 hours of conversation
3,607 warm showers
60,022 hours of conversation

2019/20 Annual Impact Report
38,125 loads of laundry
5,120 warm showers
55,426 hours of conversation
5,120 warm showers
55,426 hours of conversation

2018/19 Annual Impact Report
41,111 loads of laundry
5,634 warm showers
69,495 hours of conversation
5,634 warm showers
69,495 hours of conversation

2017/18 Annual Impact Report
30,855 loads of laundry
2,781 warm showers
60,516 hours of conversation
2,781 warm showers
60,516 hours of conversation

2016/17 Annual Impact Report
34,508 loads of laundry
1,076 warm showers
58,498 hours of conversation
1,076 warm showers
58,498 hours of conversation

2015/16 Annual Impact Report
6,263 loads of laundry
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