Friend Voice Survey FAQ

You might be wondering, what is the Friend Voice Project Survey?

We’ve put together some of the frequently asked questions for this survey. If you’re not able to find the answer to your question, please reach out to our team by emailing


Orange Sky’s mission is to positively connect communities. By measuring the impact of our services and understanding you and your experiences, we are able to help more people.

This survey will help us to gather feedback on your experiences with Orange Sky services, what’s going well and uncover where there are opportunities for improvement.

It will also allow Orange Sky to gather more information for supporters of Orange Sky, whilst still pushing to innovate and support our communities.

No, all of the questions in the survey are optional and not required. You can fill in as much or as little as you would like. We want to know all about you and your experience, but if anything makes you feel uncomfortable in sharing, you can complete the survey with unanswered questions.

The survey is wholly administered by our impact measurement consultancy, Rooy, on a secure external website and the survey data will not be stored on any local computer. You can rest assured that your individual responses cannot be viewed in isolation and all data is deidentified. If you would like to know more, please email us at

Anyone who uses Orange Sky’s services are encouraged to participate!

You can complete the survey by clicking here.

You may see the survey pop up in other places like on Orange Sky shifts, in our service provider partners and on this website!

The main things we are asking are what services do you use, how are you getting to shift, how often do you use our services, and other useful information that can help us learn more about you!

Orange Sky will be tracking and measuring progress with the goal to translate the survey data into tangible actions to further help people doing it tough.

Tell us about your experiences

Take the survey now!

Friend Resource Page

What is a friend?
If you are someone who is using our service, you are known as a friend.

How does Orange Sky help friends?
We help friends by providing access to clean laundry, warm showers and genuine conversations. Our mission is to positively connect communities.

Standards of Behaviour
Our Orange Sky Standards of Behaviour for your time on shift are simple and easy to follow. Take a closer look at our graphic below.


We operate shifts every day across Australia and New Zealand. The best way to find your nearest shift is to visit

Parking for each shift location differs, so visit to find your nearest parking spot. If this is a concern for you, please call our team on (07) 3067 5800 who will be able to find out for you.

Nothing! Zilch! Zero! Our shifts are free to use for both laundry and showers.

You will be given a basket to place your clothes into (remember to empty your pockets), then you will load your items into the washing machine.

While your clothes are being washed, feel free to sit on one of our six orange chairs and have a yarn with one of our volunteers.

Next stop for your clothes is the dryer, where they’ll remain for around 30 – 40 minutes. Sit back, relax, and connect through genuine conversations. That’s it – too easy!

Not all of our shifts have showers, but if you’re on the hunt for a warm shower, visit, and when you click on a shift location it will show you what services are available.

Let one of our volunteers know you would like to have a shower.  They will take your name, and let you know where you are in the queue.  If you would like your want washing done as well, please also let them know that, so you do not miss out!

When it is your turn, you will be shown around to the shower, given a clean robe, towel and bath mat.

A volunteer will run through some quick dos and don’ts, and make sure you are comfortable. We also supply shampoo, conditioner and body wash for you, so there is no need to bring your own.

Each person has 15 minutes in the cubicle, the shower volunteers will usually knock on the door when you have 5 minutes left in there. You can continue to wear the robe after your shower if you are getting clothes washed as well. We just need it back at the end of the shift.

No booking is required to use our services! Some of our shifts can get busy, so we recommend arriving when the shift starts so you secure your spot in the queue (if there is one!).

Anyone that needs to, can use Orange Sky’s services. We are non-judgemental and won’t ask you questions about your situation if you do not want to share.

Oh no! It is best to call Orange Sky HQ with any lost laundry enquiries. We can be contacted on (07) 3067 5800 or you can make an enquiry on our Contact Us Page.

We wash all clothing items, blankets, towels and bedding.

Unfortunately, we cannot wash heavily soiled items or footwear, as they may damage our machines.

Please note that washing is at your own risk. 

Some larger items (thick blankets, bigger pillows) may not be able to be dried properly, depending on size.  Our volunteers can assist with this on shift.

Liquid detergent is automatically dosed into the machines every time a washing cycle starts, so there is no need to bring your own.

Orange Sky laundromats are located in a few select locations, and for the majority of the day are a paid laundry service.

We offer certain shift times, where your items can be washed for free. Learn more about our Orange Sky laundromats here, or check out for up to date information on shift times.

We recommend using Ask Izzy. Ask Izzy is a website that connects people in crisis with the services they need right now, and nearby. This includes things like food, shelter, legal help, and much more.

Orange Sky is growing its impact every single day, and we aim to go where we are needed most! If you think that there is a need for our services in your area, please make an enquiry on our Contact Us Page.