Vehicle weight 2 - volunteer
Orange Sky has made some key changes to our processes for operating our some of our vans. We’d like to thank you for your patience and understanding as we continue to work with local leadership teams to find resolutions to minimise disruption to your volunteer experience.
If you have any questions that aren’t covered in the below FAQ, or you believe that your shift could be impacted but you haven’t been contacted about this, please use this form to let us know!
FAQs
Our vehicles undergo rigorous testing and regular safety audits to ensure they meet compliance standards and current legislation. This benchmarking is completed alongside external organisations to ensure that Orange Sky meets and exceeds the safety standards across all parts of our operations. This issue arose during a routine audit of our van fleet. Once we were aware that there was a compliance standard issue, the operations and risk teams began operating and acting on it immediately and with urgency.
Yes. Specifically, once the requirements for our shower vans and Laurie (hybrid van) are executed on to reduce weight they are safe to drive.
At Orange Sky, we’ve always found ways of tackling challenging problems with innovative solutions. These changes are currently permanent until we can find a longer term solution. We will continue exploring alternative compliance options and future enhancements to allow our shower vans and Laurie (hybrid van) to carry passengers and full water tanks again whilst driving.
This can still be achieved. Training a new driver in a shower van (or Laurie hybrid van) can be completed by ensuring there is no water onboard, so an experienced driver of an Orange Sky van can travel as a passenger while the new volunteer becomes competent in driving the van. We recommend a volunteer travels to and from shift twice before travelling on their own.
Yes. You will have to drive back to the van base on your own in the van. However, if you feel unsafe dropping the van back to base late at night on your own, we would encourage a buddy system, where another volunteer follows in their own car back to base until you are safely back in your own car or form of transport. In light of these changes, we are now looking to have water and waste available at all of our shift locations. On the rare occasion where you may need to empty or refill late at night, our advice is to hand this task to the next available shift to complete in daylight hours by communicating with your service leader that you will no longer be able to fulfil this requirement.
No, unfortunately Orange Sky is not able to assist with parking costs associated with attending shift. However, where possible, Orange Sky will prioritise shifts with parking available and in close proximity to public transport. However, this isn’t always possible. If you are being impacted by these changes, please fill in this form, and someone from Orange Sky HQ can contact you to discuss alternative options to support your ongoing volunteering with Orange Sky
If there is another OS volunteer available (not a friend or member of the public) ask them to be a spotter to help guide the van when reversing. If no one is available to spot, make sure the hazard lights are on, and the driver’s and passengers’ windows are down so you can hear noises from any oncoming vehicles or approaching pedestrians. Be mindful of members of the public wearing headphones and not paying attention, and other vehicles passing by.
These options are at the discretion of the team’s involved, and could change from shift to shift depending on circumstances. We encourage the driver of the vehicle to always check if the water tanks are empty before allowing a passenger to drive with them in the van.
We are currently upgrading our training documents and will be adhering instructional stickers inside our vans, so a reminder will always be present for our flexible volunteers.
Unfortunately, there is no manual drainage point on the clean water tank in our shower vans or Laurie. If you need to drain any water in the clean water tank, it must be transferred to the waste water tank before draining. This means you will need to run a shower to transfer the water over.
We expect that your shift will still be able to run with a limited amount of showers and washing loads. The 250L in the tank available could allow for around 2-3 showers and 2-3 loads of washing, depending on the load sizes.
We will be supplying you with a Smart Flow Meter to attach to the water point when you fill your tank. This has a digital reading showing how many litres of water is going into the water tank. We expect these to arrive to you in the first week of October.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Vehicle weight - volunteer
Orange Sky has made some key changes to our processes for operating laundry vans, both upgraded and non-upgraded. We’d like to thank you for your patience and understanding as we continue to work with local leadership teams to find resolutions to minimise disruption to your volunteer experience.
If you have any questions that aren’t covered in the below FAQ, or you believe that your shift could be impacted but you haven’t been contacted about this, please use this form to let us know!
FAQs
Our vehicles undergo rigorous testing and regular safety audits to ensure they meet compliance standards and current legislation. This benchmarking is completed alongside external organisations to ensure that Orange Sky meets and exceeds the safety standards across all parts of our operations. This issue arose during a routine audit of our van fleet. Once we were aware that there was a compliance standard issue, the operations and risk teams began operating and acting on it immediately and with urgency.
Yes. Specifically, once the requirements for non-upgraded laundry vans and upgraded laundry vans are executed on to reduce weight they are safe to drive.
At Orange Sky, we’ve always found ways of tackling challenging problems with innovative solutions. These changes are currently permanent until we can find a longer term solution. As we continue to upgrade the remainder of our fleet, we’re looking to refine the upgrade design further and are exploring alternative compliance options and future enhancements to allow our laundry vans to carry passengers and water again whilst driving.
Services with upgraded vans
This can still be achieved. Training a new driver in an upgraded laundry van can be completed by ensuring there is no water onboard, so an experienced driver of an Orange Sky van can travel as a passenger while the new volunteer becomes competent in driving the van. We recommend a volunteer travels to and from shift twice before travelling on their own.
Services with non-upgraded vans
As no passengers are able to travel in a non-upgraded Orange Sky van, we recommend holding off on asking new volunteers to drive until your van has been upgraded. However, we understand that this may not be possible under certain circumstances, and you may need a new driver to keep the shift running. In this instance, an experienced Orange Sky volunteer should use the New driver guide (for non-upgraded vans) to train volunteers in driving the Orange Sky van.
Yes. You will have to drive back to the van base on your own in the van. However, if you feel unsafe dropping the van back to base late at night on your own, we would encourage a buddy system, where another volunteer follows in their own car back to base until you are safely back in your own car or form of transport. In light of these changes, we are now looking to have water and waste available at all of our shift locations. On the rare occasion where you may need to empty or refill late at night, our advice is to hand this task to the next available shift to complete in daylight hours by communicating with your service leader that you will no longer be able to fulfil this requirement.
No, unfortunately Orange Sky is not able to assist with parking costs associated with attending shift. However, where possible, Orange Sky will prioritise shifts with parking available and in close proximity to public transport. However, this isn’t always possible. If you are being impacted by these changes, please fill in this form, and someone from Orange Sky HQ can contact you to discuss alternative options to support your ongoing volunteering with Orange Sky
If there is another OS volunteer available (not a friend or member of the public) ask them to be a spotter to help guide the van when reversing. If no one is available to spot, make sure the hazard lights are on, and the driver’s and passengers’ windows are down so you can hear noises from any oncoming vehicles or approaching pedestrians. Be mindful of members of the public wearing headphones and not paying attention, and other vehicles passing by.
Vehicle leaders are being instructed on how to remove the spare tyre from the van, which will happen within the next two weeks. As we have comprehensive roadside assistance in place, in the event of a breakdown we encourage all volunteers to contact Service Support.
All of our vans have roadside assistance available, so there is no reason to have a spare tyre onboard the van. Please contact Service Support and the team will provide assistance.
These options are at the discretion of the team’s involved, and could change from shift to shift depending on circumstances. We encourage the driver of the vehicle to always check if the water tanks are empty before allowing a passenger to drive with them in the van.
We are currently upgrading our training documents and will be adhering instructional stickers inside our vans, so a reminder will always be present for our flexible volunteers.
Here is a list of upgraded vs non-upgraded laundry vans.
Upgraded laundry vans
Van | Location |
Mikey | Sunshine Coast, QLD |
Peggy | Townsville, QLD |
Splasher | Adelaide, SA |
Sandy | Brisbane, QLD |
Tubbsy | Canberra, ACT | Koorda | Perth, WA |
Non-upgraded laundry vans
Van |
Location |
Bubbles |
Townsville, QLD |
Sadie |
Melbourne, VIC |
Bluey |
Geelong, VIC |
Marcia |
Melbourne NW, VIC |
Dasher |
Melbourne SE, VIC |
Jelley Fish |
Hobart, TAS |
Cathy |
Port Macquarie, NSW |
Tumbles |
Central Coast, NSW |
Hunter |
Newcastle, NSW |
Rebecca |
Sydney, NSW |
Daisy |
Wollongong,NSW |
You can empty the clean water tank by using the manual drainage point on the tank. The draining point is located at the rear of the vehicle, inside under the washing machines. A hose at least a few feet in length will be required to ensure that there is clearance from the van (however, it doesn’t have to be a full length hose).
VOLUNTEERS WITH SHIFT CANCELLED
Our main goal as a result of these changes is to limit the number of cancelled shifts as much as possible. If a shift has been paused during this process, our Community Impact Team will be working hard to find alternative solutions to allow the shift to resume as soon as possible. We will be in contact with impacted teams if circumstances change and we are able to resume a shift and/or if we have new information regarding the changes that have come into effect.
Yes, if there is an alternative shift that you can attend, please apply to be included on this team in Volaby under Volunteering > Activities.
Unfortunately, we are unable to directly notify friends of cancelled shifts. There are two ways that they will be able to learn this information. Firstly, via our ‘find a shift’ locations page on the website where when they search for a shift it will come up as ‘cancelled’. They will then have the option to explore other shifts available in their local area. Secondly, we encourage you and your fellow volunteers to share via word of mouth with our friends and service providers if a shift can no longer go ahead.
Yes. After your van has been upgraded, your van will be able to carry water in the water and waste tanks to and from the service location (but won’t be able to carry passengers). This means that your shift will be able to restart and continue to provide friends with access to clean laundry and genuine, non-judgmental conversations.
Please see below an indicative timeline of when vans will be upgraded. Please note this is subject to change: we will keep you in the loop as these upgrades are rolled out.
Van |
Location |
Scheduled Upgrade |
Sadie |
Melbourne, VIC |
October 2022 |
Bluey |
Geelong, VIC |
October 2022 |
Marcia |
Melbourne NW, VIC | October 2022 |
Dasher | Melbourne SE, VIC |
October 2022 |
Jelley Fish |
Hobart, TAS | October 2022 |
Cathy | Port Macquarie, NSW |
Cathy is being replaced with laundry pods. |
Tumbles |
Central Coast, NSW | November 2022 |
Rebecca | Sydney, NSW | November 2022 |
Daisy | Wollongong, NSW | November 2022 |
Hunter | Newcastle, NSW | December 2022 |
Unfortunately not. The Orange Sky HQ team is working as fast as they can to ensure that the vehicle upgrades can be completed to the highest standard and in the fastest time frame in line with our project delivery plan. The team are currently exploring what changes we can make to address the weight issues and minimise their ongoing impact on the future delivery of our services.
No. We have been in touch with all affected service providers that we partner with that have had shifts cancelled as a result of these changes, and let them know if we will no longer be able to attend the shift at this time.
Yes. If your shift has been cancelled temporarily and you would like to opt out of any non-essential operational emails, please fill in this form.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Don’t change clothes, change lives! The Sudsy Challenge is BACK
When Nic and Lucas fitted out the first van with washers and dryers back in 2014, they never could have imagined the incredible impact that Orange Sky would have on countless Australians experiencing homelessness. The Sudsy Challenge is our annual fundraising initiative and was created so more everyday Aussies could get involved in our mission to ‘positively connect communities’.
Who is Sudsy, you ask?
‘Sudsy’ is Orange Sky’s first mobile laundry van, which was built in a Brisbane garage by Co-Founders, Nic and Lucas, at the age of 20. It took three days – and three sets of washing machines – to get the first van working and operational, which inspired the three-day Sudsy Challenge.

The Sudsy Challenge is back in 2022 to raise much needed funds and awareness for Orange Sky. We challenge you to wear the same clothes for three days in a row, sparking conversations about homelessness in Australia and the importance of providing access to free laundry, warm showers, and genuine connection for our friends doing it tough.
With more Sudsy Challengers on board, our ability to provide friends with a safe space to access our services increases. We want to see as many Orange Sky vans driving around the country as possible, fitted out with washing machines, dryers and six orange chairs – so we need your help!
The Sudsy Challenge is more than just repeating an outfit. It’s about educating people on the current state of homlessness, and helping to wash away some of the stigmas surrounding homelessness. It is about creating a safe and positive environment for people who feel disconnected from their community. This September, we’re asking you not to change clothes. Instead, wear the same outfit for three days and help change the lives of our friends doing it tough.
How can you get involved?
Pick one of the three C’s – Challenger, Cheerleader or Contributor.
Challenger
If you’re interested in taking part in The Sudsy Challenge, sign up via our website, start those conversations and get fundraising! You can sign up solo, in a pair, or in a group! Once you’ve reached the $24 milestone, you will receive your very own Sudsy t-shirt in the mail to wear during the challenge. We know life is busy, so we’ve made sure you have the option to pick any three days in September to do the challenge.
Cheerleader
Where would our Challengers be without their Cheerleaders? Get ready to support your challenger when they need it, whether it be a simple pat on the back, a shout out on your social media page or sharing their fundraising page in your group chat. Speak up to support your mate as they #KeepTheirKitOn and help spark those important conversations about homelessness in Australia.
Contributor
Another way to support Orange Sky is to donate to a Challenger. Just $24 provides a friend doing it tough with access to free laundry and a warm shower, and allows our volunteers to provide connection for those who need it most.

We encourage you to get creative when rocking your Sudsy t-shirt, and we can’t wait to see what you get up to in your orange kit. Remember, conversation and connection underpins what we do at Orange Sky, so don’t be afraid to have some life-changing chats.
Talk to your community about why you’ve chosen to take on the challenge. Share your #SudsyChallenge experience with your Instagram or Facebook followers, or even vlog your day in the orange for Tiktok! Whatever your style is, we’re excited to see how you get the word out.
When you take on The Sudsy Challenge, you’re committing to much more than just wearing a t-shirt for three days. You’re contributing to a nation-wide movement to start the conversation about homelessness, so we can continue to provide support to Aussies doing it tough.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Donna's lasting legacy
It’s a Port Macquarie shift in 2020. Over the buzz of washing machines, you hear the laughter of Donna’s captivated audience as she shares one of her well-known tales of hardship. Sitting on an orange chair, she is retelling a story of her childhood with comedic flare, trying to encourage her sister, Dee [a fellow Orange Sky volunteer] to join in. That was the special thing about Donna, she understood the light and shade of hardship. She knew how to create a safe space for people doing it tough to feel like they belong.
A passionate mid North Coast volunteer, Donna had an undeniable knack for connecting with friends. Donna was not unfamiliar with hardship, experiencing homelessness herself at points throughout her life. Her lived experience made her unafraid to look grief and suffering in the eye, whilst always finding laughter amidst pain.


In 2021, Donna’s health deteriorated. She fought her illness, continued to volunteer and kept her same vibrant attitude right till the end. Orange Sky is immeasurably grateful to Donna for choosing to spend her precious time donning an orange shirt and supporting the Port Macquarie community. Donna’s kindness continued by donating a gift in her estate to Orange Sky. We want to acknowledge the extent of Donna’s support of Orange Sky during and after her life.
In many ways, Donna’s life trajectory changed at the time she decided to become an Orange Sky volunteer. Over the years Donna’s ambitions hadn’t always come to fruition. Challenging life experiences and neurodivergence often impacted Donna’s attempts at a fair go. Seeking a fulfilling gateway back into the workforce, Donna learned about Orange Sky and signed up as a Port Macquarie vollie.
Original comment from Donna’s application (4th Aug 2018):
“I love talking to people! I love telling them stories to make them smile and have plenty of empathy as I was in a similar situation many years ago!”
Donna was out on shift soon after and became a well known and dedicated part of the Port Macquarie team, alongside her sister Dee who was already volunteering. There is no better depiction of Donna’s style of volunteering than her application. Donna’s storytelling, laughter and empathy became an important part of every shift and something that friends looked forward to.
“Once Donna got the taste of giving back, she ran with it,” said Dee. Donna said yes to every volunteering opportunity Orange Sky had. She attended most shifts and formed connections everywhere she went. Donna’s confidence and wellbeing continued to improve as she began a TAFE course in counselling. A lifelong dream of hers.

Donna’s health battles became life threatening in 2021, while her professional and personal trajectory was at a point of great pride. Donna’s mother, Susie, vividly recalls her seeing an Orange Sky shift request and, despite being in palliative care at the time, desperately asked to be the one to fill it. “Do you think I could do it?” she pleaded.
Donna’s legacy reminds us that we all deserve chances to get back on our feet and a place to belong. Orange Sky is so grateful to have been an outlet for Donna’s kindness. Each volunteer brings a different perspective and story to the tapestry of Orange Sky. Thanks to Donna Sturgess’ patch, the entire Orange Sky tapestry is much brighter.
Thank you to Donna’s mother, Susie and sister, Dee for kindly sharing about Donna and cultivating these words. Our hearts go out to Donna’s loved ones and the Port Macquarie community of friends and Orange Sky volunteers that meant so much to Donna, as Donna means to them.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Homelessness can be closer than we like to imagine
People have an idea in their head of what a person who’s experiencing homelessness looks like. We may reject the thought of ourselves reflected in this stereotype. Although the sad reality is that many Australians are struggling to make ends meet. With the rising cost of living, the impacts of COVID and the rental crisis, people who never expected to struggle are finding themselves in challenging situations. Although I have been very fortunate in my life, I can think of so many times where one or two changes in my personal life have pushed me to places I never thought I would be.
My family moved to Australia from Zimbabwe/Botswana when I was twelve years old. My parents sacrificed a lot, including almost all of their life savings, to move my family here and give us a better life and opportunities. Although I was pretty oblivious at the time, I know that there were periods where my family struggled financially. If it weren’t for our family in Australia, the Zimbabwean community and the friends we made along the way, our situation could have been very different.
Dani is pictured below fourth from left in polkadots.

I think back to the Brisbane floods in 2011. My rental lease was up and the market couldn’t keep up with demand. As a full-time student with a part-time job, I simply couldn’t afford the inflated rental prices. I packed everything I owned into boxes and loaded them into my car. I had no place to live. If it weren’t for my friends who let me sleep on their floors and couches, who called their friends to see if anyone had a place for me to live, and who kept me positive and hopeful – my circumstances and the outcome could have been very different.
In 2015, I found myself at the end of a long-term relationship. The bills that I was so easily able to pay half of had suddenly doubled. I had also recently left what I thought was my long-term career to go back to uni, and taken a much lower paying job. My savings ran dry and my mental health was at an all-time low. Thankfully, my support network of family, friends and co-workers helped me get back on my feet, get my mental health to a better place, find a new job and find a more affordable place to live. Without my support network, my fresh start could have turned into a very different reality.

Each of these times in my life, it has been the support and generosity of my community, my friends, my family, my workplace and my co-workers that has been the difference between having a home and potentially becoming homeless. I think everyone knows what it feels like to face the unknown or to be unsure if things are going to work out. You don’t have to have ‘experienced homelessness’ to know what it’s like to struggle or to feel lonely.
The reality of financial insecurity is being felt across households nationwide. Last year one in two Australians had to change their living circumstances due to rising living costs. I have been that person and I know the difference that a supportive, loving, positive community can make. Orange Sky may not be able to change people’s circumstances, but what we can do is make sure that they have access to a safe and welcoming place to share their challenges and to feel like they belong.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

NAIDOC Week 2022
Aboriginal and Torres Strait Islander peoples have a proud history of getting up, standing up, and showing up. As an organisation that brings together thousands of Australians from all walks of life, Orange Sky acknowledges our responsibility to celebrate and show up for First Peoples within our community.
Orange Sky benefits from the voices and commitments of Aboriginal and Torres Strait Islander peoples each and every day (including Veronica Yanawana (VY), one of our incredible team members in Bidyadanga pictured below). This NAIDOC Week, we reflect on our past, present and future commitments, and celebrate the important First Nations leaders who have been crucial to our journey. From friends and volunteers to our staff and supporters; Orange Sky is passionate about playing our part to Get Up! Stand Up! Show Up!.

Prioritising reconciliation in our operations and enriched within our culture and policies.
In May 2022, Orange Sky launched our Reconciliation Action Plan (RAP). This Innovate RAP is a mechanism for Orange Sky to #GetUp – prioritising reconciliation, not only in our operations but also enriched within our culture and policies.
We recognise the tireless contributions of our RAP Working Group, and in particular, the cultural perspectives and knowledgeable voices of Racheal Higgins, Richard Cassady, Caleb Cassady, Leon Designs and Rhoda Tjitayi.
Improving equitable access to laundry services and employment in remote First Nations communities.
Currently, 20% (eight services) of our Australian operations are in remote communities, aiming to bridge challenges with laundry access and costs. Our remote services include: QLD (Lockhart River, Palm Island, Aurukun), NT (Maningrida, Wadeye), and WA (Fitzroy Crossing, Bidyadanga, Yungngora).
These remote services are made possible by some incredible local service partners such as Malal’a Health Service Aboriginal Corporation, Thamarrurr Development Corporation, Marra Worra Worra and Bidyadanga Aboriginal Community La Grange Inc. Our partners support paid employment opportunities for local people working on the Orange Sky van. Currently, Orange Sky creates ≈15 employment opportunities for Aboriginal or Torres Strait Islander peoples in remote communities.
This includes legends like Gary (pictured, left) and Linton (right) who provide their community with access to laundry services in Maningrida NT, VY in Bidyadanga WA, and Thelma and Irene in Lockhart River QLD.

Creating safe and respectful spaces for Aboriginal and Torres Strait Islander friends to connect on orange chairs.
In the context of our work, we recognise the disproportionate rates of homelessness for First Nations peoples, particularly in remote communities. As we continue growing our social impact in an effort to support 40,000 friends by 2025, we acknowledge the importance of each orange chair that our friends sit on and each conversation we have. We are committed to creating safe, respectful and inclusive spaces to positively connect communities.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Help Orange Sky Provide 'Connection without Conditions'
Tonight, over 116,000 Australians will be without a safe place to call home. Though, many more are isolated from their community, and in need of support and connection.
Orange Sky is much more than free laundry and showers. We are a connection space for anyone experiencing homelessness or doing it tough.
Each day, Orange Sky volunteers -like Mark – are there to provide a safe space to connect with our friends, no matter the circumstances.

“The superpower for Orange Sky is connecting with people and allowing people to find and have a voice. And I think that once people connect with that, they just keep coming back.”
– Mark, Volunteer
Friends – like Kevin – regularly attend shift for the continued friendships and connection.

“I come out here to socialise with people. You don’t have to be living on the street though to have a shower with Orange Sky and do your washing. There’s all sorts of scenarios that people need those sort of services.”
– Kevin, Friend
Hardship can fall on anyone. When Antonia’s Ipswich home was flooded, Orange Sky was there to wash over 40 loads of her family’s clothes, linen, kids’ uniforms and toys. To help her family through a challenge they had never expected.

“You guys taking on our washing, folding, and drying, it was just a godsend really. A service like this just takes away that one thing. To know that’s available when you need it and with no strings attached. I think it’s beautiful.”
– Antonia
Many people in our communities continue to be impacted by unexpected life events, such as natural disasters, economic crises and the ongoing effects of the pandemic. That’s why Orange Sky is committed to providing our service to those in need, no matter the circumstances.
Help us continue supporting people like Antonia and Kevin, through life’s unexpected hardships. Providing clean laundry, warm showers and genuine connection, when people need it most.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

‘Be Brave. Make Change.’ this Reconciliation Week
The word ‘reconcile’ is a verb meaning ‘to heal relations with a person or group’.
This year’s National Reconciliation Week theme acknowledges the active nature of the word, encouraging us to Be Brave as we tackle the unfinished business of reconciliation, so we can Make Change for the benefit of all Australians.
Recently, Orange Sky announced the development of our Reconciliation Action Plan (RAP). Racheal Higgins is a pivotal member of Orange Sky’s RAP Working Group who developed the plan. Racheal is a proud Zenadth Kes woman and, among many other things, is an Orange Sky volunteer in Brisbane. You can read more about Racheal’s story here.
Racheal told us what reconciliation means to her. “Reconciliation is about listening to one another’s perspectives, proactively educating ourselves and others and having the empathy to walk in someone else’s shoes,” she said.
To Racheal, truth-telling is a crucial instrument of reconciliation.
“We must acknowledge and accept the historical atrocities that have occurred and the resulting impact on First Nations peoples to provide a pathway toward healing and positively moving forward into the future.”
Rachel is pictured (on the right) with kids, Lily and Zane.

In the context of our work, homelessness disproportionately impacts Aboriginal and Torres Strait Islander peoples. Orange Sky recognises our responsibility to provide equitable access to our services for our First Nations friends doing it tough, as well as strengthening our commitment towards a reconciled Australia in all that we do.
Orange Sky Board Member, Paula Holden shared with us the ongoing importance of reconciliation in our work. “Seeing people for who they are and building connection is at the heart of Orange Sky and is also the essence of reconciliation,” Paula said. “For Orange Sky to serve our community and operationalise our values, reconciliation must be at the forefront.”
Orange Sky is strengthened by the voices and contributions of our Aboriginal and Torres Strait Islander friends, staff, volunteers, partners and supporters. Our work in remote communities began in Lockhart River in 2017, with regular shifts now operating in seven remote communities across Australia.
Paula noted that remote service expansion cannot be rushed, “forming localised relationships that are founded in cultural respect and patience.” Though she acknowledged that more needs to be done; “At a board level, we need better First Nations representation”.

Orange Sky recently launched our RAP to solidify our commitment to working alongside Aboriginal and Torres Strait Islander peoples to improve health and social outcomes and address inequities. As an organisation that brings together thousands of Australians from all walks of life every week, we recognise our obligation to prioritise reconciliation in all that we do, and acknowledge there is much more work to be done.
Racheal’s hope is for an Australia that is brave enough to own up to its biases and stand against racism. “I’d like to see my future grandchildren and all other Indigenous children not be burdened by racism and the stigma that still surrounds being a First Nations person in this country.”
To learn more about Orange Sky’s commitment to reconciliation, connect with our Reconciliation Action Plan.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

I’ve been an Orange Sky Volunteer for four years, here’s what it’s taught me.
I learned about Orange Sky during a conversation over our family dinner table. My brother had come home from school beaming after hearing about a laundry and connection service for people doing it tough. He told me about the two young speakers – Nic and Lucas – who spoke to his school. Looking back, it’s fitting that a special conversation was the way that I learned about Orange Sky. After volunteering for four years and becoming part of the head office team over the past year; I’ve learned that ‘conversation’ is what it’s all about.
I had just graduated high school when my brother told me about Orange Sky’s work. At that time, I was seeking something that would push me out of my comfort zone. I’d always been quite reserved and played it safe, but I was looking for a new opportunity. Something that would improve my mental health and actively help people.

When I registered for Orange Sky, I loved the flexibility and array of shifts I could join. I was leading a pretty busy lifestyle, so the Fortitude Valley morning shift worked really well. What I quickly learned was that the laundry service was merely a footnote of an Orange Sky shift; the main aspect is the sense of community. Whether that be conversations happening on the semi circle of orange chairs, or people standing together chatting over a warm breakfast and cuppa. Others may be sitting alone or reading a book. What I saw was people from all walks of life, enjoying time in each other’s company in a safe space.
Four years into my volunteering, I’m now lucky enough to work in the Head Office Team in operations. Also, I get to visit schools, and talk to kids about homelessness and the work that Orange Sky does. Given the impact the school talk had on my brother and my life, this is particularly special to me. Now, I get the chance to learn from and share with young minds about such an important aspect of our community.
From these school presentations, I’ve learned more about the stigmas of homelessness. At the start of each talk I ask kids to share words they associate with homelessness. Most often, I hear “dangerous”, “dirty”, “scary”, or “alcohol”. When I explain that these are people like us, who didn’t have the same support networks, or that tough instances occurred that changed the shape of their lives; the kids respond so well. By the end of a talk, often children are sharing how wrong it is that people have to be in this situation. Other kids ask me how to sign up to volunteer. It’s so heartwarming.

What I’ve learned during my time with Orange Sky is that there are some very inaccurate and heartless stereotypes that exist around homelessness. I understand as I had these same stigmas. Fortunately they were quickly reversed since joining Orange Sky. Now, I see the importance of reconnecting people in the community and the power of a conversation.
Help to positively connect your community.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.

Connecting Western Australia's largest Aboriginal community through laundry
Six months have passed since the Western Australian Kimberley coast town of Bidyadanga welcomed Orange Sky and our bright orange laundry trailer into the community. We’re incredibly proud to be working alongside the community representative body, Bidyadanga Aboriginal Community La Grange Inc (BACLG Inc), to provide this service.
Bidyadanga is Orange Sky’s fifth remote service, but the laundry trailer is the first of its kind; a solar-powered laundry system on a bright orange trailer. Powered by Bidyadanga’s 300+ days of sun and REDARC batteries, the trailer is fitted with three washers, three Waru dryers, and six orange chairs.
As a result of social, economic and geographic factors, laundry access can be challenging in Bidyadanga. Veronica Yanawana (VY), is a Bidyadanga resident and employee on the laundry trailer. On ABC Kimberley’s Saturday Breakfast with Eddie Williams, VY shared how she connects with her community whilst helping with their washing.
“Some people don’t have a washing machine at home, which makes it very hard,” she said.
VY also recognises the health and wellbeing factors associated with the services; “Clean clothes make you feel proud and happy.”

Bidyadanga is located in the northwest reaches of the Kimberleys, home to a population of 850 residents including Karajarri, Traditional Owners. The namesake of the coastal region translates locally to ‘emu watering hole’. In the early-mid 1900s, the region established a station and mission. This developed the community seen today, with residents from five language groups; Karajarri, Juwalinny, Mangala, Nyungamarta and Yulpartja.
The Orange Sky service kicked off at the beginning of the wet season, when it can be particularly challenging to keep clothes and bedding, dry and clean. Since launching, VY and the Bidyadanga team have provided 940 loads of washing and 861 hours of connection across 80 shifts. The engagement in the service continues, with the team continuing to wash 10-20 loads of washing each day!
Community Programs Officer in Bidyadanga, Ingrid Elmitt believes the laundry service provides “holistic value to the community,” including social and emotional wellbeing, environmental health, conversations with residents and improving people’s access to other family hub services.
“It’s not just about the clothes, it’s what it brings to the community.”
Orange Sky is grateful to work alongside the Bidyadanga community and our service partner BACLG Inc, in providing access to laundry facilities and non-judgmental yarns.
VY and Ingrid chatted with ABC Kimberley’s Eddie Williams on Saturday Breakfast about the laundry service in Bidyadanga and its impact in the community.
Orange Sky Australia • 2020 • 17 Dover Street, Albion Queensland 4010 • (07) 3067 5800 • ABN/Charity ID: 85890622990 • We are a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) All donations over $2 are fully tax deductible as a Deductible Gift Recipient by the Australian Tax Office
Orange Sky acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands across Australia. We pay our respect to Ancestors and their descendants who hold a continued cultural and spiritual connection to the land, seas and community and would like to recognise and uphold First Nations knowledge and contributions of all Aboriginal and Torres Strait Islander people. We are committed to working together to create a positive future through our Reconciliation Action Plan.
